- Acceptance of terms
- License Types & Allowed Usage
You must not use the Service in any way that causes, or may cause, damage to the Service or impairment of the availability or accessibility of the Service; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
Each purchase entitles one person, one license, for a single project in accordance with Innovato license terms. In addition, no parts of Innovato themes can be shared or re-purposed for multiple end users (i.e. blog network or platform allowing users to share Innovato theme functionality in whole or part) unless a unique license for each end user is purchased. If you are found to be using Innovato themes or any Innovato product in a manner that violates any of these terms, in whole or part, we reserve the right to suspend your account and usage of Innovato themes and support packages including, but not limited to, access to updates and our Help Desk.
Some features on the Service require payment of fees. If you elect to sign up for these features, you agree to pay Us the applicable fees and any taxes as described on the Service. All payments due are in U.S. dollars unless otherwise indicated and are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you are responsible for payment thereof. If Your use of the Service is terminated for any reason, whether by You or by Us, You will lose and forfeit any time remaining on Your account with Us.
You authorize us to bill the payment source You provide to Us for all applicable fees. If Your payment source is declined at any time (including, but not limited to situations where we seek authorizations or charge attempts), we may make up to two attempts to reprocess Your payment source. We reserve the right to disable or cancel Your use of Service immediately.
We reserve the right to change our prices and/or bundle certain parts of the Service together for pricing purposes and may do so at any time. You authorize us to make any reasonably necessary inquiries to validate your account and financial information.
- What is the Money Back Guarantee?
At Innovato, we’re confident in the quality of the WordPress themes we sell and the work that we put into getting them ready for you to use. If a theme that you’ve bought on innovatotheme.com doesn’t work or you simply don’t like it for any reason, we will give you back your money in 14 days from the purchase.
- Is it available for every theme?
Yes. The Money Back Guarantee applies to all themes available on themeforest.com.
- How does it work?
We may ask you why you would like a refund but we will always issue it no matter what If it is within 30 days after the purchase of your theme.
- When will I get my money back?
The time between us issuing a refund, and you getting your money back is normally 1- 2 days.
- I want a refund! How do I initiate the refund procedure?
All you need to do is to fill the form and we will proceed with the refund asap.
Send email to email@example.com
- Automatic Updates
Automatic updates of Innovato themes are made available to verified customers only. Automatic updates can only be used on domains where a unique and valid purchase of the software was made and subsequently verified. Automatic updates are expressly prohibited on any site or sites that violate any of these terms. Customers understand and provide permission for Innovato themes to be updated automatically as new versions are released. Furthermore, customers understand that this is an optional service, not required to use the themes, and they further agree that Innovato is not liable for any problems that may arise from opting into automatic updates and activating them on a site.
- 3rd Party Plugins
Customers are certainly welcome to extend the functionality of their site with the use of 3rd party plugins, however, our policy is that unless they are integrated (bundled) into the theme in some way (Revolution Slider, Layered Slider, our own Extensions, etc) then we can not provide support or guarantee compatibility. The implementation, customization, and troubleshooting of any issues that may arise are the responsibility of each customer. Technically speaking, since all Innovato themes were developed according to development best practices, any well developed 3rd party plugin should play nicely with Innovato themes, however due to the virtually limitless nature of things that can and often times do go wrong with software, we can’t support something that we have not first developed or integrated into the theme. For plugins that are integrated into the theme, support covers product related questions (no customization).
- Third Party Services, Software, and Websites; No Implied Endorsement
Innovato is not responsible or liable for any loss or damage incurred as a result of your use of any third party’s service, product, software, content, or website (collectively, “Third Party Materials”) whether or not you were linked to or directed to any Third Party Materials through the Site. Third Party Materials, such as email, e-commerce and payment services including but not limited to, PayPal payment options, may be subject to the applicable third party terms of service and privacy policies, and you are solely responsible for reviewing, agreeing to, and complying with any such terms before you use any Third Party Materials. Your use of any Third Party Materials is at your own discretion and risk. If you do not agree to the third party’s terms of service or license agreement, do not download or use the Third Party Materials. Your use of any Third Party Materials obtained through the Service does not transfer to you any rights, title, or interest in or to the Third Party Materials beyond the terms contained in the third party provider’s terms of service or license. Any reference on the Site to any Third Party Materials is not an approval or endorsement by us of such Third Party Materials. Innovato may receive a commission on some or all of the sites it links to when a visitor referred by Innovato makes a purchase, signs up for a trial, becomes a member, or any similar action on those sites.
- Customer Support
Innovato provides theme related support via our Help Desk, knowledgebase & video tutorials. We may request you to e-mail us your login and FTP details when needed, in which case we will communicate via e-mail to protect your confidential details.
Our general support hours are Monday to Friday, 0 – 24h. During this time, we can generally provide feedback on any support queries within 6 – 14 hours, whilst we will also commit to answer any queries during weekends and holidays within 24-36 hours.
The extent of our support
We only cover support for our theme and cannot give general WordPress support that isn’t related to our themes. For general WordPress support, you will have to use www.wordpress.org/support
We understand that there is a fine line between what is considered support & modifications. So whilst we will try to help you with any type of query (support or modification), we cannot provide extensive help in terms of modifications. Technical support will thus take priority over modification support. If you need some feature not provided by Innovato theme, feel free to contact us and we may include it in one of the future updates. Usually, the popular requests take priority.
Definition of modification support
If you are requesting modification help, which only requires us to publish a couple lines of code, we will be glad to assist you. If however, your query requires more than that amount of code to be published, we can only provide guidance and you would then need to hire a developer if you don’t have the skills to implement it yourself.
It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours.
9.Assets Used in the Demo Content
You are not allowed to use any images that come with our demo content unless we explicitly say it is allowed. These assets act only as placeholders to give you an idea of how your website might look. Change those images with your own or buy the appropriate license if you intend to use them.
I some of the themes we have bought appropriate licenses that allow for distribution and the clients can utilize the images for their own projects. The information if the images are included in the package is found in the theme’s presentation page on innovatotheme.com. If you are not sure, please reach out to us – firstname.lastname@example.org
- DISCLAIMER OF WARRANTIES & LIABILITIES
Innovato has used reasonable efforts in collecting and preparing information and material for the site but does not warrant that the material and information is complete or accurate. The material and information may contain inaccuracies or typographical errors.
Innovato makes no representations about the accuracy, completeness, reliability, or timeliness of the material or information. Changes are made to the site on a periodic basis and may be made at any time. Innovato disclaims any and all liability to any individual, organization or other entity for any loss or damage caused by errors or omissions contained in, or associated with, the Innovato.com site whether such errors or omissions arising from negligence, accident or any other cause.
THIS SITE AND THE INFORMATION, NAMES, IMAGES, PICTURES, LOGOS AND ICONS REGARDING OR RELATING TO INNOVATO.COM, ITS SUPPLIERS, AGENTS, AND ITS AFFILIATES ARE PROVIDED ON AN AS IS AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. USE OF THIS SITE IS AT YOUR OWN RISK.
IN NO EVENT SHALL INNOVATO.COM, ITS SUPPLIERS, OR ANY THIRD PARTIES MENTIONED ON THE SITE BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEB SITE, INCLUDING, BUT NOT LIMITED TO, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR DAMAGES RESULTING FROM LOSS OF USE, DATA AND/OR PROFITS ALLEGED TO HAVE RESULTED FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SITE
Innovato may discontinue or change the SERVICE, or its availability, at any time without notice. The rights and obligations of this Agreement are not assignable. If any provision of this Agreement is invalid under applicable law, the remaining provisions will continue in full force and effect.
These Terms and the relationship between you and Innovato shall be governed by the laws of Bulgaria and the European Union where applicable. These Terms constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements (including, but not limited to, any prior versions of these Terms). You also may be subject to additional terms and conditions that may apply when you use affiliate or other services, third-party content or third-party software. If any provision of these Terms or incorporated documents is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.
This terms may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the SITE, and you should review this Agreement prior to each use of the SITE.